Frequently Asked Questions

Please start a chat or contact us if your unable to find the answer to your question here.
Answer:

This is our most common question so we have created an order process flowchart. You can also see a quick summary below.

  • You will receive an engagement letter for approval online
  • An invitation to our secure document exchange portal will be sent to you
  • We will request access to your bookkeeping software package or other records
  • Accounts will be prepared and uploaded for approval before filing online
  • You will receive confirmation that this has been done and a big thank you for your business!
Answer:

Totally secure! We use WorldPay, one of the most trusted card payment processors.

  • Visa
  • Master Card
  • Maestro
Answer:

Very easy! We will arrange the transfer for you by sending a professional request for handover information to your existing accountants.

  • After placing your order we will ask for your existing accountants contact details
  • We then follow formal etiquette procedures of requesting professional clearance from them
  • Your existing agent will then send all the information requested to us
  • Seamless continuation of service!
Answer:

As fully qualified accountants (FCCA, ACCA), our accounts are accepted as proof of income for all lending purposes.

  • Mortgages
  • Hire purchase
  • Bank loans
  • Any other finance
Answer:

Our prices are good but not that good! Sorry but VAT will be added during the checkout process. You should still find that we are very competitive.

Answer:

Yes of course. Any simple issues arising during the year are included in the price.

  • Tax advice
  • VAT queries
  • Questions relating to your accounts
  • If your query is more complicated and needs a litle more time and attention we will quote and get your agreement before we proceed